1. Acceptance of These Terms

These Terms of Service ("Terms") apply to your access to and use of the Omega Peptides Australia website and to any order placed with us.

By accessing our website, creating an account, submitting an order or purchasing products from us, you acknowledge that you have read, understood and agree to be bound by these Terms and any policies referred to within them.

If you do not agree with these Terms, you must not use our website or purchase products from us.

2. Research Use Only

All products supplied by Omega Peptides Australia are intended strictly for legitimate laboratory, analytical, research and development purposes.

Products must not be represented, supplied, resold or used as medicines, therapeutic goods, foods, supplements, cosmetics or veterinary products unless separately authorised and lawful for such purposes.

Scientific information, product descriptions, certificates, analytical results, labels and other information made available by us are provided solely for identification, analytical and research-related purposes.

3. Purchaser Eligibility and Responsibilities

By placing an order, you represent and warrant that:

• You are at least 18 years of age.
• You are legally permitted to purchase, receive, possess and use the products ordered.
• Your purchase is for lawful laboratory, analytical, research or development purposes only.
• You have appropriate knowledge, facilities, procedures and safeguards for the safe handling and storage of the products.
• You will comply with all laws, regulations, institutional requirements and safety standards applicable to your activities.
• You will not use or permit another person to use the products for human or animal administration or consumption.

You are responsible for determining whether the purchase, possession, transport, storage and proposed research use of a particular product is lawful in your jurisdiction and circumstances.

4. No Medical, Therapeutic or Professional Advice

Nothing contained on our website, product pages, labels, certificates, correspondence or other materials constitutes medical, pharmaceutical, veterinary, diagnostic or other professional healthcare advice.

References to scientific literature, mechanisms, compounds, analytical data or research findings are provided solely within a research context.

Omega Peptides Australia does not provide instructions, recommendations or advice concerning human or animal administration, dosage or therapeutic use.

5. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, quantities, images and other information displayed on our website are accurate.

Non-material characteristics such as vial appearance, cap colour, labels, packaging or presentation may vary between batches.

Images are illustrative and may not always reflect the exact appearance of the product supplied.

We reserve the right to correct typographical, technical, pricing or administrative errors where appropriate.

6. Product Handling and Storage

Customers are responsible for implementing appropriate research handling, storage, laboratory hygiene and safety procedures after receiving an order.

Products should only be handled by individuals who understand the risks, characteristics and appropriate laboratory procedures associated with research materials of this nature.

We are not responsible for deterioration, contamination, damage or loss caused by inappropriate handling, storage, preparation, exposure or use after delivery, except to the extent otherwise required by law.

7. Orders

Submission of an order does not necessarily constitute final acceptance of that order by Omega Peptides Australia.

To the extent permitted by law, we may refuse, limit, hold or cancel an order where reasonably necessary, including where:

• Payment has not been received or cannot be verified.
• Product availability has changed.
• A pricing, stock or product information error has occurred.
• Fraudulent, suspicious or unauthorised activity is reasonably suspected.
• We reasonably believe the products may be used contrary to these Terms.
• Fulfilling the order may breach applicable law or regulatory requirements.

If we cancel an order after receiving payment, we will provide any refund or other remedy required by applicable law.

8. Pricing and Payment

Unless stated otherwise, all prices displayed on our website are in Australian dollars (AUD).

Prices, promotions, discounts and product availability may change without notice, subject to applicable law.

Where payment is made by bank transfer, an order is not considered paid until the relevant funds have been received and matched to the order.

Customers are responsible for ensuring that payments are sent using the correct account details and an appropriate reference.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate changes or cancellations before an order has entered final processing or been dispatched.

Once an order has been packed, fulfilled or dispatched, changes or cancellations may no longer be possible.

Nothing in this section excludes any rights or remedies you may have under applicable law.

10. Shipping and Delivery

Orders are shipped in accordance with our Shipping Policy.

Any delivery timeframe displayed on our website is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

Delivery times may be affected by factors outside our reasonable control, including postal network delays, weather, public holidays, remote locations and peak delivery periods.

Customers must provide a complete and accurate delivery address.

If an address is incorrect or incomplete, additional charges may apply where a parcel must be re-sent or redirected.

11. Lost, Delayed or Damaged Shipments

If tracking indicates that a parcel is delayed, lost or damaged, please contact us with your order details.

We may request information reasonably required to investigate the shipment, including photographs, tracking information, confirmation of the delivery address or other supporting details.

Where appropriate, we may lodge an investigation with the relevant delivery provider and work with you to resolve the issue.

Nothing in these Terms limits rights or remedies that cannot legally be excluded.

12. Returns, Refunds and Consumer Guarantees

We do not generally provide refunds or exchanges for change-of-mind purchases unless we expressly agree to do so.

However, nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Where a product is faulty, damaged, incorrectly supplied, materially different from its description or otherwise subject to an applicable consumer guarantee, you may be entitled to a remedy in accordance with Australian law. [oai_citation:1‡ACCC](https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel?utm_source=chatgpt.com)

We may request reasonable evidence of the issue, including photographs or details relating to the product and order, so that we can properly assess the matter.

Please refer to our Refund Policy for further information.

13. Research Product Claims and Results

Research results can vary depending on experimental conditions, handling, storage, analytical methods, equipment and other factors outside our control.

We do not guarantee that a research product will produce any particular experimental, analytical or research outcome.

Statements concerning purity, identity or analytical characteristics should be interpreted in accordance with any relevant testing documentation or product information supplied for the applicable product or batch.

14. Certificates and Analytical Information

Where certificates of analysis, laboratory results or other analytical information are made available, they are supplied for informational and research purposes.

Analytical results may relate to a particular batch, sample, testing date or testing methodology and should not automatically be interpreted as applying to every product ever supplied.

Customers are responsible for carrying out any independent verification they consider necessary for their research requirements.

15. Prohibited Uses

You must not use our website or products:

• For any unlawful purpose.
• In a manner that breaches these Terms or applicable legislation.
• For human or animal consumption or administration.
• To make unauthorised medical, therapeutic, veterinary or health claims.
• To misrepresent the intended research nature of the products.
• To infringe the intellectual property or legal rights of another person.
• To interfere with, damage or compromise the security or operation of our website.
• To engage in fraudulent, deceptive, abusive or malicious activity.

We may restrict access to our website or refuse future transactions where we reasonably believe these restrictions have been breached.

16. Resale and Representation of Products

Unless expressly agreed by us, purchasing a product does not give you authority to represent yourself as an agent, distributor, representative or affiliate of Omega Peptides Australia.

You must not make false, misleading or unauthorised claims regarding our business, products, testing, intended use or product characteristics.

Any resale or onward supply remains subject to applicable law and does not alter the research-use-only nature under which products are supplied by us.

17. Intellectual Property

Unless otherwise stated, website content including text, graphics, branding, logos, page layouts, product descriptions, photographs and other materials is owned by or licensed to Omega Peptides Australia.

You may not reproduce, distribute, commercially exploit, republish or modify our content without prior permission except where permitted by law.

You may use our website for ordinary personal or internal business research purchasing purposes.

18. Website Availability

We aim to keep our website available and accurate but do not guarantee uninterrupted, error-free or continuously available access.

We may temporarily suspend, modify or discontinue parts of the website for maintenance, security, operational or other legitimate purposes.

We are not responsible for temporary website unavailability caused by matters outside our reasonable control, subject to applicable law.

19. Third-Party Links

Our website may contain links to external websites or information operated by third parties.

External links are provided for convenience or informational purposes and do not necessarily constitute endorsement.

We are not responsible for the content, availability, security or practices of external websites that we do not control.

20. Disclaimer of Warranties

To the maximum extent permitted by law, and subject always to rights that cannot legally be excluded, the website and products are provided without additional warranties beyond those expressly stated by us or imposed by law.

We do not warrant that research products will be suitable for a particular experimental purpose unless that purpose has been expressly agreed by us.

Nothing in this clause excludes any statutory guarantee or other right that cannot lawfully be excluded. Australian consumer rights cannot simply be removed through contractual terms. [oai_citation:2‡ACCC](https://www.accc.gov.au/business/selling-products-and-services/contracts?utm_source=chatgpt.com)

21. Limitation of Liability

To the maximum extent permitted by law, Omega Peptides Australia is not liable for loss or damage arising from:

• Unlawful use of a product.
• Human or animal administration, consumption or other use contrary to these Terms.
• Incorrect handling, contamination, storage or preparation after delivery.
• Use of a product outside its stated research purpose.
• Experimental outcomes or research decisions made by the customer.
• Acts or omissions of third parties outside our reasonable control.
• Loss arising from information supplied incorrectly by the customer.

Where liability cannot lawfully be excluded or limited, this clause applies only to the maximum extent permitted by applicable law.

Nothing in these Terms seeks to exclude liability or remedies where doing so would be unlawful.

22. Indemnity

To the extent permitted by law, you agree to indemnify Omega Peptides Australia and its officers, employees and representatives against losses, liabilities, claims, costs or expenses reasonably arising from:

• Your unlawful use of our products.
• Your material breach of these Terms.
• Your misuse or unauthorised handling of products.
• Your infringement of another person's legal rights.
• Your fraudulent or deliberately misleading conduct.

This indemnity does not apply to the extent that a loss was caused by our own unlawful conduct, negligence or breach of an obligation that cannot lawfully be excluded.

23. Fraud and Misuse

We reserve the right to investigate activity that we reasonably believe may involve fraud, payment abuse, false information, attempted unauthorised access or other misuse of our website or business.

We may retain records reasonably necessary for fraud prevention, dispute resolution, security and legal compliance.

Where appropriate, suspected unlawful activity may be referred to relevant authorities.

24. Account Information

If customer account functionality is available, you are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account.

You must provide accurate information and promptly notify us if you believe an account has been accessed without authorisation.

We may restrict or suspend accounts where reasonably necessary for security, fraud prevention or material breaches of these Terms.

25. Privacy

Personal information collected through our website and business operations is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be processed as reasonably necessary to administer orders, payments, customer support, security and other legitimate business activities.

26. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any right, guarantee, condition, warranty or remedy that cannot legally be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or other applicable legislation.

Consumer guarantees may include guarantees concerning acceptable quality, fitness for an applicable disclosed purpose and correspondence with description, depending on the circumstances of the transaction. [oai_citation:3‡Federal Register of Legislation](https://www.legislation.gov.au/C2004A00109/latest?utm_source=chatgpt.com)

Where any provision of these Terms is inconsistent with a mandatory statutory right, the statutory right prevails to the extent of the inconsistency.

27. Changes to These Terms

We may revise these Terms from time to time to reflect changes to our business, website, policies, legal obligations or operational practices.

Updated Terms will be published on this page with a revised "Last Updated" date.

Changes apply prospectively to use of the website and transactions occurring after the updated Terms take effect, except where otherwise required or permitted by law.

28. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or severed to the minimum extent necessary.

The remaining provisions will continue to operate to the extent permitted by law.

29. No Waiver

A failure or delay by Omega Peptides Australia to enforce a provision of these Terms does not constitute a waiver of that provision or of our right to enforce it later.

30. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy and any other terms expressly incorporated into an order, constitute the agreement between you and Omega Peptides Australia concerning use of the website and the relevant transaction.

Nothing in this clause excludes representations or rights that cannot lawfully be excluded.

31. Governing Law

These Terms are governed by the laws applicable in New South Wales, Australia.

Subject to any rights you may have to bring proceedings elsewhere under applicable law, the parties submit to the jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.

32. Contact Us

If you have questions about these Terms, an order or any of our policies, please contact us.

Omega Peptides Australia
Email: support@omegapeptidesaustralia.com